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We only accept bank transfer payments for our Basic and Premium plans when subscribed annually, with an additional charge of 80 EUR/90 USD. Please get in touch with our Customer Support team via email ([email protected]) to set this up.

Redokun ensures your data is protected with encrypted communication (TLS) during transfer and secure storage in ISO 27001 and SOC-compliant data centers. This guarantees your translations remain private and safe at all times.

We offer a free trial so you can try Redokun for 14 days and 10.000 exportable words. Also, our team will always be available to provide a personalized demo based on your needs and to help you get the most out of Redokun.

You can upgrade your plan at any time during your subscription. If you upgrade mid-cycle, you won’t lose the amount you've already paid, you'll receive a prorated credit for the remaining time on your current plan, and the upgrade cost will be adjusted accordingly. Downgrades, are applied at the end of your current billing cycle. More on plan proration

The word count is only totalled up when you first export a document in each language. Let’s say the document you need to translate is 100 words in total. Only 100 words will be deducted from your words count limit, regardless of how many times you generate different drafts of the document during the translation process. In other words, the number of words deducted at the end is not dependant on the number of times you choose to generate the document.

The word balance for annual plans does not reset on a monthly basis. Everything's set to run smoothly for the whole year. When things get busy, you won't need to stress about using up your word balance for the month. And you also won't need to worry about not having enough word balance to translate additional work. Plus, enjoy a 2-month discount with the annual plan.

Words are deducted when you first export a document in each language. For example, if your document is 100 words and you translate it into 3 languages, 300 words will be deducted from your balance. The number of words deducted is not affected by how many drafts you generate during the translation process. If you upload a document as a revision, it will be treated as a new document and counted accordingly. Please note that for languages like Chinese, Korean, and Japanese, each character is counted as one word.

If you need more team seats or translator seats we offer custom plans. Contact us for more details.

When you subscribe to an annual plan, you can immediately access and translate the amount of words provided for all 12 months if needed. For example, if you subscribed to an annual plan that allows you to translate up to 50.000 words per month, Redokun gives you upfront access to 600.000 words (for the whole year) as soon as your plan is activated.

We are available for support from Monday to Friday from 9.00 AM – 6.00 PM (CET) via email. We can also be available outside regular office hours on request.